Frequently Asked
Questions

How do I choose the right chair for my needs?

Choosing the right chair depends on how long you sit, the type of work you do, and the level of support you need. Ergometric chairs are designed to support posture, reduce strain, and improve comfort throughout the day. You can compare features such as lumbar support, adjustability, and seat height on each product page. If you’re unsure, our support team is always available to help you make the right choice.
Are Ergometric chairs suitable for long working hours?

Yes, many Ergometric chairs are suitable for long working hours when correctly adjusted. Look for features such as adjustable lumbar support, seat height, armrests and seat depth, and take regular movement breaks. Check each product page for its specific features, or contact us if you would like help choosing.
Do the chairs require assembly?

Assembly requirements vary by chair. Some models arrive fully assembled, while others require simple assembly. Please check the individual product page for details. If you are unsure, contact us before ordering.
What payment methods do you accept?

We accept major debit and credit cards, including Visa, Mastercard and American Express. You can also pay with Apple Pay, Google Pay, Klarna, PayPal and Shop Pay when those options are available at checkout.
How long does delivery take?

Standard delivery is usually 2 to 5 working days from order confirmation. Larger or bulk orders may take 7 to 10 working days. We will contact you if delivery is expected to take longer.
Can I track my order?

Yes. When your order has been dispatched, we will email you the available delivery or tracking information. If you have not received an update, contact us with your order number and we will check it for you.
What is your return policy?

You can request a return within 14 days of delivery. Items must be unused, in their original condition and in the original packaging. Custom, assembled, modified, clearance or sale items may not be returnable unless faulty. Email sales@ergometric.co.uk with your order number before sending anything back.
Do you offer warranty on chairs?

Warranty cover varies by chair and manufacturer. Please check the product page for the warranty that applies to a specific model. If you cannot find the details, contact us and we will confirm them before you order.
Is my payment information secure?

Yes. Payments are processed securely through Shopify and the payment provider you choose at checkout. Your payment details are encrypted during the transaction.
How can I contact customer support?

You can email sales@ergometric.co.uk or call 0151 792 6995. If your question is about an order, please include your order number so we can help more quickly.